We, Intergo Telecom Ltd, a company registered in Cyprus under registration number HE 352115, with registered office at Tepeleniou 17, Office 102-103, 8010 Paphos, Cyprus (the operators of the TextCall communications platform), take your privacy very seriously. We handle your personal data with the utmost care and attention. You can trust that we treat your information with the same level of responsibility we expect for our own. Our goal is to ensure you can use our services with confidence and without worry.
TextCall is a unified communications platform for businesses, bringing together SMS, WhatsApp, Viber, Telegram and RCS messaging, voice, verification, phone numbers, inbox and related services through a single platform and API. We provide tailored services, tools and technology to empower businesses to reach and verify their audience effectively, efficiently, and seamlessly.
Processing personal data is necessary for us to offer our services, ensure the proper functioning of our websites, and carry out our business operations.
This privacy statement aims to give you information about the collection and use of your personal data while using this website as a visitor or customer. This privacy statement applies to all our websites, platforms and services and provides information for the kind of personal data we collect, why we collect it and how we use it during our relationship with you.
Personal data is any information that can directly or indirectly identify a natural person.
We regard the protection of personal data as a fundamental principle. We strive to ensure you remain informed and empowered regarding the handling of your data and your end users’ data, and the measures in place to keep it secure.
This Privacy Statement applies where we act as the controller of your personal data. Where we process the personal data of your end-users on your behalf in the course of providing the Services (including message content, call recordings and transcripts), you act as the controller and we act as a processor, and that processing is governed by our Data Processing Terms, available at https://textcall.com/dpa/, which form part of our Acceptable Use Policy and Agreement, rather than by this Privacy Statement.
We apply similar data protection standards to all individuals regardless of nationality or location. Personal data is only used when necessary to achieve a purpose, with proper notification to affected individuals, and with legal grounds to do so. All activities involving personal data are checked against the EU’s GDPR or other applicable data protection laws.
We process personal data only for specific purposes, unless we are legally obliged to do otherwise.
We always collect and process personal data lawfully and under a legal basis.
The legal basis we use for processing is:
The specific legal basis for processing your data may differ outside the European Economic Area (EEA) due to varying data protection requirements.
We only request necessary personal data for specified purposes; if our relationship changes, we may need you to provide additional information or remove data that is no longer required.
Providing the personal data we request to create and operate your account is necessary for us to enter into and perform our agreement with you. If you do not provide it, we may be unable to provide the Services. Providing personal data for marketing purposes is optional.
Personal data processing purposes include:
We may receive personal data about you from various third parties and public sources as set out below.
Technical Data from the following parties:
We may also receive business contact information about you from public registers and your own corporate materials, for example when verifying a business that has applied for an account.
When our customers send messages, place or receive calls, or request verifications through TextCall, we process certain traffic data relating to the recipients, callers and called parties, such as the mobile or telephone number, sender ID or caller line identification (CLI), timestamps, call duration, the channel used, routing information, the carrier, aggregator or channel provider used, and delivery, connection or verification status. We process this data as an independent controller to invoice our services, settle charges with our suppliers and partners, detect and prevent fraud and misuse (including artificially inflated traffic), maintain network and information security, and comply with our legal obligations as an electronic communications provider. Our legal bases are compliance with legal obligations and our legitimate interests in securing, operating and billing for our services and network. We retain this data only for as long as necessary for these purposes, including any retention period required by law.
The content of messages, call recordings, transcripts and any other processing we carry out on behalf of our customers is governed by our Data Processing Terms, under which our customer is the controller. If you have received a message or call sent through TextCall and wish to exercise your rights in relation to it, please contact the sender of the message or the party who called you. You may also contact us at dpo@intergotelecom.com and, where appropriate, we will forward your request to the sender.
We are committed to maintaining the confidentiality of personal data. We do not, under any circumstances, sell personal data.
We may share your personal data, when necessary and with all appropriate safeguards, to provide and improve our services, comply with legal obligations or for the effective operations of our business with:
To deliver messages and connect calls through the TextCall platform, we share relevant data, such as recipient and caller phone numbers, routing details, CLI, and message and call metadata, with telecommunications carriers, SMS aggregators, voice carriers and routing partners. These partners process data strictly for message delivery, call connection, quality assurance, and regulatory compliance within their respective jurisdictions. When conveying messages and calls, these carriers and aggregators act as providers of electronic communications services in their own right and are bound by the confidentiality of communications rules that apply to them.
Where you choose to send messages through WhatsApp, Viber, Telegram or Google RCS, we share the data needed to deliver those messages with the relevant channel provider. These providers operate their own platforms and apply their own policies to the data they receive; to the extent they process Customer content on our behalf, they are engaged as sub-processors as described in our Data Processing Terms.
When you make payments for our services, your payment information is processed by trusted third-party payment processors. We only share the data required to securely complete transactions, prevent fraud, and manage billing activities.
Third-party service providers used by us will only collect, use, or disclose your information as needed to perform the services they deliver to us.
However, certain providers—including payment processors—have their own privacy policies governing how they handle your information. We encourage you to read those policies to understand how your data will be managed by these providers.
Some providers may operate in jurisdictions different from yours or ours. As a result, if you engage in a transaction involving a third-party provider, your data may be subject to the laws of the jurisdiction in which that provider operates.
For example, if you are located in Canada and your payment is processed by a gateway located in the United States, your personal information may be subject to U.S. legislation, including the U.S. CLOUD Act and the USA PATRIOT Act.
Once you leave our site or are redirected to a third-party website or application, this Privacy Statement and our Terms and Conditions no longer apply.
Our platform is hosted on secure cloud infrastructure. Personal data stored or processed within our system may be held on servers operated by cloud service providers. These providers act under our instructions and implement strong technical and organizational measures to protect the data.
We may disclose personal data when required to comply with applicable laws, lawful requests, or regulatory obligations. This may include responding to court orders, government inquiries, numbering and telecommunications regulators, or law enforcement requests. We will always ensure that disclosures are limited to what is legally necessary.
Personal data may be accessed by internal teams such as customer support, billing, technical operations, security, and legal solely for the purpose of performing their job functions. Access is strictly controlled through role-based permissions and confidentiality obligations.
Links on our site may direct you to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
As part of operating our services, some personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In particular, delivering a message or connecting a call to a recipient outside the EEA necessarily involves conveying the relevant data to carriers and providers in or serving that country. These locations may have different data protection laws than those in your home country. Regardless of where data is processed, we ensure that it is handled securely and in accordance with applicable data protection legislation, including the GDPR.
Where personal data is transferred to a country that the European Commission has determined provides an adequate level of data protection, we rely on that adequacy decision to permit the transfer. This means the destination country offers protections comparable to those within the EEA.
For transfers to countries that do not benefit from an adequacy decision, we implement European Commission–approved Standard Contractual Clauses (SCCs). These legally binding clauses contractually require recipients to safeguard personal data, uphold data subject rights, and maintain security and confidentiality to GDPR standards. Where appropriate, we also conduct transfer impact assessments and apply additional measures when needed.
To further protect personal data transferred internationally, we apply a combination of technical and organizational measures, which may include:
These measures are designed to ensure the continued protection of personal data regardless of where it is stored or processed.
When engaging third-party service providers or cloud hosting providers located outside the EEA, we only work with organizations that can demonstrate robust privacy and security practices. All such service providers are contractually obligated to:
We keep personal data only for as long as we’re obligated to, either by our agreements or by law. How long we hold onto specific information depends on what it is, why we collected it, and the legal rules that apply in the country or region where it’s processed. When personal data is no longer required for the purposes for which it was collected, we securely delete or anonymize it.
We take reasonable precautions and follow industry best practices to ensure your personal data is not lost, misused, accessed without authorization, disclosed, altered, or destroyed. Our information security management system is certified to ISO/IEC 27001 by TÜV AUSTRIA.
Card payments are processed by our PCI-DSS-compliant payment processors, and we do not store full card numbers on our systems. While no method of internet transmission or electronic storage is 100% secure, we implement appropriate security safeguards.
Our site is hosted on reputable cloud providers. Our production and disaster-recovery environments are located mainly in the European Economic Area. Where we offer a choice of data residency region (EU or US) for your account, the region you select determines where the Customer Personal Data processed on your behalf is hosted. Your data is stored securely behind firewalls, and all transfers occur over encrypted channels.
Our website uses cookies and similar technologies. Details of the cookies we use, their purposes and how you can manage your choices are set out in our Cookie Policy. Non-essential cookies are placed only with your consent, which you can give, refuse or withdraw at any time through the cookie settings on our website.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
You have the right to:
If you wish to exercise any of the rights set out above, please contact us at dpo@intergotelecom.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
When you apply for an account, we use automated processing, including profiling, to verify the information you provide and to help us prevent fraud and misuse of our services. These automated checks assess your registration details against risk and verification indicators and may result in an application not being activated automatically. Where such a decision produces legal effects concerning you or similarly significantly affects you, you have the right to obtain human intervention on our part, to express your point of view, and to contest the decision. To exercise these rights, please contact our Data Protection Officer at dpo@intergotelecom.com.
Our services are designed for businesses and are not designed for individuals under the age of 18. We do not knowingly collect or handle personal information from anyone under 18. If we become aware that such information was provided to us without the proper parental or legal consent, we will take appropriate steps to remove it.
You may opt-out of any optional service, feature or processing activity at any time by providing a written notice to us. When we receive your opt-out notice we shall cease the relevant optional activity within a reasonable time. It is noted that all mandatory services required for the performance of the Agreement will remain unaffected.
For any queries regarding this statement and/or the processing of your personal data, please contact the Data Protection Officer at dpo@intergotelecom.com.