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Inbox

WhatsApp inbound & chatbots.

Let customers start conversations on WhatsApp. Automate answers with a chatbot, escalate to a human when needed, and capture every inbound message in your systems.

Inbound webhooks · Chatbot automation · Agent handoff

Acme SupportBusiness account
TODAYInbound WhatsApp — chatbot & agent handoff.
I need to reset my password09:24
Happy to help — tap the secure link I just sent.09:24✓✓
Done, thanks!09:24
Type ‘agent’ any time to reach a human.09:25✓✓
Message
Meta Tech Provider
Inbound to your inbox

Official partner across every channel

Tech ProviderOfficial partner
Business PartnerOfficial partner
RCS OfficialVerified partner
Direct ConnectionOfficial Integration
What you get

What you get

🤖

Chatbot automation

Answer FAQs, qualify and route 24/7 with automated WhatsApp flows.

🙋

Agent handoff

Escalate to a human in a unified inbox the moment a conversation needs one.

Real-time webhooks

Every inbound message normalised, logged and delivered to your endpoint.

Why WhatsApp inbound

Meet customers in their favourite app

WhatsApp is where your customers already are. Inbound plus chatbot turns it into a 24/7 support and conversion channel — automated first, human when it matters.

  • Inbound message webhooks (message.inbound).
  • Chatbot / automation with agent escalation.
  • Unified inbox and full message logs.
  • Session and template messaging supported.

How it works

24/7
Chatbot
Handoff
To agents
Real-time
Webhooks
Logged
Every message
See it in action

An inbound message, answered instantly

A customer messages you on WhatsApp, we fire a real-time message.inbound webhook, and your chatbot replies — with agent handoff a tap away.

Inbound WhatsAppfrom +44 7700 900 123
I need to reset my password
POST /webhook · message.inbound ✓
Tap the secure link to reset — or reply ‘agent’ for a human.
For developers

Built for developers — read the docs

Inbound WhatsApp messages arrive as normalised webhook events; reply in-session, route to a chatbot, or hand off to an agent — all over one API.

  • Inbound webhooks (message.inbound), signed and retried.
  • Chatbot / automation with agent escalation.
  • Session and template replies over one API.
  • Unified inbox and full message logs.
whatsapp-inbound.sh
# Reply to an inbound WhatsApp message
curl -X POST https://api.textcall.com/v2/whatsapp/messages \
  -H "Authorization: Bearer $TEXTCALL_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "+35799000000",
    "text": "Tap below to reset your password."
  }'

# → 200 OK · delivered via WhatsApp
Contact Sales

Automate WhatsApp inbound

Tell us your flows and we’ll set up inbound + chatbot.